Dorothy Y. Hung, PhD, MA, MPH
Biography
Dorothy Y. Hung, PhD, MA, MPH is Director of the Center for Lean Engagement & Research (CLEAR) in the Division of Health Policy and Management at the University of California, Berkeley School of Public Health. For two decades, Dr. Hung’s research has focused on system transformations to deliver high quality, high value U.S. health care. This includes a deep research portfolio on Lean performance improvement and its implementation, impact, scaling, and sustainment in acute care and ambulatory settings. Dr. Hung served as Principal Investigator of an R01 award, “Impact of LEAN Management on Primary Care Efficiency, Affordability, and the Patient Experience,” funded by the Agency for Healthcare Research and Quality. She also led mixed methods evaluations of lean workflow redesigns for interdisciplinary teams in the ED, hospital inpatient and outpatient primary and specialty care clinics, and an AHRQ ACTION II (Accelerating Change and Transformation in Organizations and Networks) study of contextual factors impacting the spread of lean across a large ambulatory care system. Her recent work includes evaluations of process redesigns in cancer care, lean leader practices to advance health equity, and lean management for crisis response and sociocultural support in primary care settings.
Research Interests
- Lean transformation
- Quality and process improvement
- Health systems research
- Implementation science
- Primary care practice
- Health equity
- Mixed research methods
Education
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PhD – Health Services and Policy Analysis
University of California, Berkeley -
MA – Political Science
University of California, Berkeley -
MPH – Health Policy and Management
University of Minnesota, Twin Cities -
BA – Human Biology
Stanford University
Publications
Courses Taught
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- PH200EW
- Health Policy and Management